This notice explains what information I collect, why I collect it and how it is used. As a conscientious complementary healthcare practitioner I have always been compliant with guidelines set by our regulatory bodies and now it is law to openly state this in a privacy notice, so here you go.
When you make an appointment with me you are making it with Jennie Duck Massage Therapy at West Norwood Therapies. The information and data held for each is slightly different. For both I am the ‘data controller’ and you can contact me on firstname.lastname@example.org or 07989387319.
West Norwood Therapies: The booking system used for all appointments at the clinic has a record of your name, email address and telephone. This is visible to all members of the West Norwood Therapies team who use the booking system. These details are used to keep you notified of your appointment with confirmation emails, reminders etc and also for any direct contact between me and you about your appointment or treatment. When you book you are also added to the West Norwood Therapies newsletter – this is what’s known as a ‘soft-opt-in’ and we will give you the opportunity to unsubscribe in every mail we send. This is mostly a monthly newsletter with updates and blogs from the WNT team, we will not be trying to sell you anything beyond keeping you posted of what we offer at the clinic. Please note, you are added to both the clinic database (held with Setmore.com) and the mailing list (mailchimp) – you can unsubscribe from the mailing list by clicking the ‘unsubscribe’ button at the end of each email, but to be removed from the clinic database you will need to email or call me to request this.
Jennie Duck Massage Therapy: I have my own database and mailing list, also held with Setmore.com and Mailchimp, and the same basic information is here (name, email, telephone). Of course when you come to see me for an appointment I ask you lots of questions and ask you to complete a consultation form. As your treatment goes on I also keep notes of information you’ve given me and what treatment I have given you. In complementary therapies we are legally required to keep this information for 7 years. I keep all my handwritten notes in a locked cabinet at home (which is now at the end of a track in rural Scotland so pretty safe here!). If you would like me to destroy these notes then you are free to ask. I do not keep any of your information stored on a computer and I do not save client numbers on my phone, but if we have had an email conversation then that will be in my email account – again I will delete anything upon request.
No one but me has ever seen or will ever see your treatment notes. If you have seen another practitioner at West Norwood Therapies then they will have completed their own consultation with them. If you asked me to pass on information then I will have done so copying you into any communication. If I ever need to contact your GP prior to treatment then I will ask for your consent.
If you have any queries about my holding your data and/or you wish me to remove you from either database then please get in touch.